When our team at JDP learned we had earned #1 Overall, #1 in Customer Service, and #1 in Size of Partnership in this year’s HRO Today Baker’s Dozen for Enterprise Pre-Employment Screening, there were hugs, cheers, and plenty of GIFs—and a shared feeling of pride and gratitude.
What does this award mean?
HRO Today’s Baker’s Dozen Customer Satisfaction Ratings™ have become a benchmark in our industry. Rather than relying on editorial opinion, the ratings are entirely based on feedback from buyers of the services invited to complete a survey.
The methodology involves three sub-categories—breadth of service, size of deals, and quality of service — and uses a predetermined algorithm to calculate scores to determine the final rankings.
Ours clients shared their real experience with us as their screening provider. And because they did, this recognition is especially meaningful.
Why this matters to us (and to you)
For our clients, this award is really a reflection of you. Your trust, your feedback, and your willingness to work alongside us made this possible. You invested in a partnership with us, and this recognition shows that partnership is working.
For our team, this recognition is a reflection of daily effort: the calls answered, the reports processed, the problems solved, the compliance and quality maintained even when volume or complexity surged. It says we went above and beyond to do things right and with sincere investment.
Our people: the true difference-makers
What I believe is most evident in this achievement is this: our people matter. Everything we achieve at JDP comes from individuals who care deeply — care about doing things right, care about the impact of what we deliver, care about standing behind every client relationship.
From our client-facing teams to the operations specialists behind the scenes, from those building integrations to those assuring compliance and quality, it’s a commitment to making things both easier and safer for our clients.
Innovation matters. Technology matters. But what really makes the difference is a human team that treats every client’s mission as their own.
What’s next
Winning #1 is an honor, but it is not our finish line. It’s a challenge to continue raising the bar, refining our processes, deepening our partnerships, and delivering the kind of service that earned this recognition in the first place. We’ll keep listening, adapting, and innovating so that your trust in us is always well-placed.
To our clients: thank you for choosing us, for working with us, for trusting us.
To our team: thank you for your dedication, your pride in what you do, and your commitment to excellence.
This award is yours.
Here’s to many more milestones.
💜 Onward,
Chad Killian
CEO