Resource Center

We like your initiative! To connect to your organization, make sure you create an account in vID using the email your organization used to invite you to the app. You will then be asked to scan your QR code or enter an invite URL. These can be found in that same invitation email.

If you’re 17 or older and your organization is using vID to verify identities, you will be required to have a legal, valid, state-issued photo ID to use the app. This can be a photo ID card or a driver’s license.

In order to provide the most accurate and streamlined identity verification we can, we do not currently support passports or military IDs. These documents do not contain all the necessary data required for our comprehensive verification process. Please acquire a state-issued photo ID or driver’s license before using the vID app.

Don’t worry! After scanning your ID, vID will give you the ability to add a new name or address to your identity information. Both your ID and this added info will be used to confirm your identity.

vID will ask you to scan the front and back of your ID. You will then be prompted to take a selfie so that vID can use a liveness-detected image to confirm you match your ID.

Matching your social security number to your ID information is the final layer of verification used to confirm your identity and provide the most robust background screening possible. This ensures the highest, most comprehensive level of safety for your organization.

Not to worry, we employ the industry’s highest standards and procedures for data encryption and security. More information on how we keep you and your data safe can be found below in the Security section of this FAQ.

Please contact us to discuss your needs further.

To keep you and your data safe, it’s critical that vID functions in a secure environment. Therefore, vID has been built to support Apple devices running  iOS 14 and higher and Android devices running version 13 and higher.

If you are using a device running older software, it will be necessary to update to the latest operating system.

• How to find the software version of your Apple device.
• How to find the software version of your Android device.

Note: Some older devices may be unable to support the latest operating system. If you do not own a compatible device, please contact us.

Depending on your organization, you will be provided a QR code/Invite link either during registration within your organization’s registration platform or as an email.

Simply use your phone’s camera to scan the QR code or click the link to redeem your invitation.

You will need to go to your local DMV to get a state-issued photo ID or driver’s license before using vID.

Yes, you can still go through the process for verification without a social security number, but you will need to certify on the SSN screen that you have never been issued one and your claim will be confirmed by our verification team.

We’re so sorry! Although vID has been rigorously tested for performance, unexpected issues may still arise. We know how frustrating that is! Please send us a support ticket and we’ll get back in touch with you within 1 business day to help get you sorted out.

We would be happy to help! We’re available on weekdays from 7:30 am to 9:00 pm EST at (855)940-3232 or send us a message using the contact form and we’ll get back to you within 1 business day.

Our entire mission is to increase trust and safety in the world. Security is our top priority. We are SOC2 compliant certified—a rigorous third-party audit of our data handling, encryption, storage, and management processes. Learn more about SOC 2 compliance here.

100% of our data is processed through U.S. based AWS servers and secured by real-time vulnerability monitoring. Your data is never shared. Read more about our Privacy Policy here.