Your questions answered about vID—the app that’s building more
trust in communities that support youth athletes.
Getting your identity verified with vID is quick and easy. All you need is a legal, valid state-issued photo ID and your phone.
Get invited by your organization.
Currently, vID is an invite-only app. If your organization uses vID, they will send you an invite email as part of your registration or renewal process.
Scan the QR code or click the link in your email invite. Gain access to vID by using the unique code in your email invite to download the app.
Create an Account
Create an account using the email your invite was sent to. vID will recognize you by this email and match you to your organization.
Make sure you have a legal, state-issued photo ID. vID will walk you through scanning your ID, taking a selfie, adding your SSN, and ordering a background check.
Next Steps: After your identity has been verified, you can expect your background check to be completed within 24-48 hours. Check the status of your background check at any time via the USASF membership platform.
This quick video will walk you through what vID is and how it works.
Frequently Asked Questions
Questions relating to using the app and getting verified. Can’t find what you’re looking for? Contact us!
I downloaded vID by searching for it on the app store. How do I connect with my organization in the app?
We like your initiative! To connect to your organization, make sure you create an account in vID using the email your organization used to invite you to the app. You will then be asked to scan your QR code or enter an invite URL. These can be found in that same invitation email.
What if I don’t have a legal ID?
If you’re 17 or older and your organization is using vID to verify identities, you will be required to have a legal, valid, state-issued photo ID to use the app. This can be a photo ID card or a driver’s license.
Can I use a passport of military ID with vID?
In order to provide the most accurate and streamlined identity verification we can, we do not currently support passports or military IDs. These documents do not contain all the necessary data required for our comprehensive verification process. Please acquire a state-issued photo ID or driver’s license before using the vID app.
My name or address doesn't match my ID. Is that a problem?
Don’t worry! After scanning your ID, vID will give you the ability to add a new name or address to your identity information. Both your ID and this added info will be used to confirm your identity.
How does vID verify my identity?
vID will ask you to scan the front and back of your ID. You will then be prompted to take a selfie so that vID can use a liveness-detected image to confirm you match your ID.
Why do you need my social security number (SSN)?
Matching your social security number to your ID information is the final layer of verification used to confirm your identity and provide the most robust background screening possible. This ensures the highest, most comprehensive level of safety for your organization.
Not to worry, we employ the industry’s highest standards and procedures for data encryption and security. More information on how we keep you and your data safe can be found below in the Security section of this FAQ.
I can’t use or don’t want to use vID. Is there another method I can use to verify my identity?
Please contact us to discuss your needs further.
What devices are supported by vID? Can I use my older iPhone or Android phone?
To keep you and your data safe, it’s critical that vID functions in a secure environment. Therefore, vID has been built to support Apple devices running iOS 14 and higher and Android devices running version 13 and higher.
If you are using a device running older software, it will be necessary to update to the latest operating system.
- How to find the software version of your Apple device.
- How to find the software version of your Android device.
Note: Some older devices may be unable to support the latest operating system. If you do not own a compatible device, please contact us.
Start here if you need help or running into a problem. Need more support? Contact us!
The app wants me to scan a QR code. Where can I find that?
Depending on your organization, you will be provided a QR code/Invite link either during registration within your organization’s registration platform or as an email.
Simply use your phone’s camera to scan the QR code or click the link to redeem your invitation.
I don’t have a driver’s license or government-issued photo ID. Can I still get verified?
You will need to go to your local DMV to get a state-issued photo ID or driver’s license before using vID.
I don’t have a social security number. Can I still get verified?
Yes, you can still go through the process for verification without a social security number, but you will need to certify on the SSN screen that you have never been issued one and your claim will be confirmed by our verification team.
The app is freezing or quitting unexpectedly! What do I do?
We’re so sorry! Although vID has been rigorously tested for performance, unexpected issues may still arise. We know how frustrating that is! Please send us a support ticket and we’ll get back in touch with you within 1 business day to help get you sorted out.
How do I get help if I’m having a technical issue?
We would be happy to help! We’re available on weekdays from 7:30 am to 9:00 pm EST at (855)940-3232 or send us a message using the contact form and we’ll get back to you within 1 business day.
Learn more about how we keep your data and privacy protected. Have more questions? Contact us!
How can I trust vID will keep my data and privacy protected?
Our entire mission is to increase trust and safety in the world. Security is our top priority. We are SOC2 compliant certified—a rigorous third-party audit of our data handling, encryption, storage, and management processes. Learn more about SOC 2 compliance here.
Where is my data stored? How can I be confident it’s not getting into the wrong hands?
Thank you for getting verified with vID!
Together we’re helping our youth athletes grow and thrive in safer environments.
We’re here for you. Send us a message or email us at email@example.com with your questions, comments, and opportunities, and we’ll get back to you within a day.
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