Support Center

JDP supports Airbnb’s screening process by providing clear results and a defined path to review or dispute when needed.

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How JDP provides trusted screening for the Airbnb community.

Airbnb relies on proven screening partners to
help maintain a safe and reliable marketplace.

Uses established, verified data sources

To help ensure your information is accurate and fairly represented

Provides clear records

So results can be reviewed and understood easily

Offers a simple, fair dispute process

So if something needs to be corrected, it can be done so swiftly and thoroughly

What to expect from a JDP background check for Airbnb

Database Searches

Screenings often includes criminal records searches, sex offender registry searches, and watchlists

Automated and Manual Review

JDP provides efficient results that are accurate, complete, and handled with care.

Delivery of Results

Airbnb completes their Trust & Safety decisioning often within minutes. For records requiring additional verification, it may take a few days.

FAQ

  • Why did my Airbnb background check not pass?

    A failed or flagged result usually relates to information found during screening that does not meet Airbnb’s Trust & Safety standards. In some cases, it may be due to incomplete or incorrect data that should be reviewed.

  • Can I dispute my Airbnb background check?

    Yes. If you believe your report is inaccurate or belongs to someone else, you can submit a dispute. In the email you’ll receive with the status update, there will be a link you can use to submit a dispute. Each request is reviewed, and corrections are made where appropriate.

  • How do I dispute a JDP background check for Airbnb?

    You may submit a dispute through our Dispute Center (a link is provided with your status update. You’ll be guided through verifying your identity and identifying the part of the report that needs review.

  • How long does an Airbnb background check take?

    Most checks are completed within minutes. Some may take a few days if additional verification is required.

  • Why is my Airbnb background check still pending?

    Pending status usually means additional records are being reviewed or verified. This can happen with common names, incomplete data, or records that require manual confirmation.

  • What does Airbnb check in a background check?

    Screening may include identity verification and searches of relevant criminal databases and watchlists. The exact criteria are set by Airbnb and based on what level of access you are requesting within the Airbnb community.

  • What disqualifies you from an Airbnb background check?

    Airbnb determines what qualifies or disqualifies an account. Certain records or patterns may lead to restrictions based on their policies.

  • I did not pass my background check for Airbnb. What should I do?

    Airbnb determines what qualifies or disqualifies an account. Certain records or patterns may lead to restrictions based on their policies. If you believe this determination was due to inaccurate or incomplete information, please submit a dispute.

  • Can I appeal an Airbnb background check decision?

    You can request a review of the report itself through JDP. Platform decisions are handled by Airbnb.

  • Who runs Airbnb background checks?

    Airbnb works with third-party screening providers like JDP to conduct background checks and return verified results.

Get Support

Our 100% U.S.-based, award-winning Support Team looks forward to helping.

Reach out to JDP’s Support Team:
7:30 am – 9:00 am EST, Monday-Friday.

(855) 940-3232
airbnb@jdp.com