Applicant & Consumer Inquiries

Common Questions and Disputes

Dispute the Accuracy of Your Background Report

See something that doesn’t look right in your background report? You have the right to file a dispute. Before you get started, here’s what you need to know.

Learn Your Rights

The federal Fair Credit Reporting Act (FCRA) — which promotes the accuracy, fairness and privacy of information in the files of consumer reporting agencies — grants you rights regarding your background check. You can see a detailed summary of your rights under the FCRA here.

How Did Inaccurate Information Get in My Background Report?

JDP’s background report data comes from publicly available information. Because public records are not immune to errors, it’s possible that inaccurate records were unknowingly included in your report. Some common reasons for inaccurate information showing up in a background report include:

  • Identity theft
  • Typos made by the public agency when they created a record
  • Records that were not updated by the public agency
  • Mix-ups as a result of having a common name

How to Start Your Dispute

After reviewing your rights, please fill out the dispute form on this page to let us know about any inaccuracies in your background report. Please share as many details as possible when submitting the dispute form. You’ll hear back from JDP’s dispute team via email or phone within 5 business days.

Have Questions?

We care about making sure your background report is 100% accurate and are committed to helping resolve any inaccuracies. Contact us at (844) 899-9424 for step-by-step help from a member of our dispute team.

Dispute Form

Common Questions

What information do I need to provide for my background check to be completed?

We ask for you to supply the following information:

  • Full legal name
  • Maiden name and/or aliases (if applicable)
  • Date of birth
  • Social Security Number
  • Current address

We rely on collection of this information to verify any records we find in our research belong to you.

What type of information will my background check find?

Employers/companies are able to choose a variety of background screenings to run on their applicants. Because of this, different employers/companies will furnish different results.

While not all background checks search for the same information, our most popular background check package looks for criminal records and verifies previous employment & education history.

How long will it take for my background check to be completed?

JDP’s average background check is completed in less than two business days. However, depending on the type of background screening package the employers/companies have selected to be completed, your background check may take around one week to complete.

Why am I unable to view my report?

If you’ve received a link to view your report and are having trouble viewing it, it’s possible that a generic Social Security Number (SSN) may have been entered during the creation of your report. Try entering “6789” as the last four digits of your SSN. If you are still unable to view your report after trying this, please email us at clientservices@jdp.com.

The link to view my report is no longer active but I’d like to view my report. What should I do?

You have 5 days to open and view your report from the date and time we email you the link. Once opened, you have 24 hours to view your report as many times as you like. Once 24 hours have passed, you will no longer be able to view your report. If your link has expired, please email clientservices@jdp.com to receive a new link.

Did the employer/company view this report?

Yes. The employer/company that ordered the report also receives a completed copy of the same report you receive.

My background check came back with no adverse remarks. Does this mean I’m eligible for the position I applied for?

JDP only furnishes the information to the employer/company; we do not make any hiring decisions. The hiring employer/company that ordered your report is responsible for determining your eligibility. Any questions you may have regarding this should be directed to them.

I have a criminal record. Will I be ineligible for the position I applied for?

JDP only furnishes the information to the employer/company; we do not make any hiring decisions. The hiring employer/company that ordered your report is responsible for determining your eligibility. Any questions you may have regarding this should be directed to them.

Does it cost money to file a dispute?

No. Filing a dispute is always free.

How long does the dispute process take?

The length of a dispute investigation will vary based on the type of information being disputed. It may take up to 30 days, though most disputes are resolved sooner.