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Common Applicant Questions

Why can't I view my report?

A generic Social Security Number (SSN) may have been entered. Try entering 6789 as the last four digits of your SSN.

The link to view my report is no longer active. What do I do?

You have 5 days to open and view your report. If opened, you have 24 hours to view your report. If the link is no longer active please e-mail us at We will e-mail you with an active link.

Did the employer/company view this report as well?

Yes, the employer/company that ordered the report received a completed copy at the same time you received yours.

Does this report mean I'm eligible?

Our company just provides the background report. To find out about eligibility you would have to contact the employer/company.

Dispute the Accuracy of Your Background Report

Explanation of Rights

You have rights provided to you by the federal Fair Credit Reporting Act (FCRA) which promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. A more detailed summary of your rights under the FCRA is available here.


If you notice any inaccuracies after reviewing your rights and background report, please fill out the following information below. You will hear back from a JD Palatine representative within 5 business days via e-mail or phone.

Dispute Form

Have Questions?

Call our stellar Dispute team at (844) 899-9424.
We will guide you through the dispute process step by step.

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