When you’re the background screening provider for a motorcycle giant like Harley Davidson, you’ve got to be fast. Like… really fast. With them, we knew we needed to prioritize faster turnaround time in background checks.
Naturally, speed is important to Erica Leezer and her team at Harley Davidson. So we knew it needed to be our number 1 priority when working with them.
Here’s how we helped Harley Davidson with their background checks:
Implementation: From what we knew earlier, we knew we had to, kick things into high gear. “The onboarding and implementation was smooth and quick,” Erica shared. Our Implementation Team works at your pace—whether that’s scooter speed or motorcycle speed.
Turnaround Time: Because JDP owns its own data provider, we can access criminal records and verify candidates fast. Erica’s team felt the difference: “JDP has significantly reduced the turnaround time for background checks.”
Support: Nobody wants to deal with 800 numbers or getting bounced between support reps. JDP offers direct access to our 100% U.S. based Client Services Team. Here’s what Erica said about our support team:
“Using an account rep system, instead of an 800# when we have an issue has saved our team time in having to follow up on issues – and continuously re-explain a situation to a new rep every time.”
She also noted: “Any time we need to escalate an issue, we can email our account rep to look into things further. This is the main reason we moved from our previous vendor, and what ensures that we continue to renew with JDP.”
No matter your size or speed, we are built to keep up.
That’s why we get recognized by HRO Today year after year—earning the #1 award for our care of large-scale background screening clients and repeatedly being recognized for our excellent customer service.
Want to work with us? Send us a note!